Delivery across Griffith and the Riverina region. 30% deposit secures your order. Call 02 6964 1009 to arrange.
Delivery Service
Sleepdoctor Griffith delivers across Griffith and the surrounding Riverina region using the Caesars delivery team. Our team provides transport and, when pre-arranged, full assembly. A 4-hour delivery window is provided on your delivery day.
Payment and Deposit
Step
Detail
Deposit
30% non-refundable deposit required when you place your order
Balance
Paid in full (cleared funds) before delivery is scheduled
Payment methods
Cash, direct deposit, or credit card
Telephone payments
Not accepted as final payment by telephone
Personal cheques
Must be submitted 5 or more business days before delivery
On Delivery Day
You or a nominated proxy must be present at the delivery address during the 4-hour window
Ensure all pathways are clear and that furniture fits through doorways, hallways, and stairwells
Let us know in advance of any access issues — steep driveways, narrow roads, or low overhanging trees
Our team allows up to 15 minutes on premises — additional time required may incur extra charges
If you or your proxy is not present at delivery, a second delivery fee will apply
Damaged or Faulty Items
If goods arrive in unsatisfactory condition, advise the driver immediately. Email photos of the damage along with your invoice to our team and we will arrange resolution as quickly as possible.
Pickup from our Griffith warehouse is available with advance notice. Please advise us of your preferred weekday and time. Most items require blankets, ropes, and a vehicle appropriate for your purchase. You accept full responsibility for goods after collecting from the warehouse.
Change of Mind Policy
Important
We do not offer refunds if goods do not fit your space or if you change your mind after purchase. We strongly recommend measuring doorways, hallways, and your room before ordering. Our team is happy to assist with sizing — call 02 6964 1009.
Delivery timeframes depend on stock availability and your location. Once your balance is paid, our team will contact you to schedule a delivery window. For urgent deliveries, call 02 6964 1009.
We primarily deliver to Griffith and the surrounding Riverina region. For deliveries to other locations, contact us on 02 6964 1009 to discuss availability and costs.
If you or your proxy is not present at the time of delivery, a second delivery fee will apply. Please notify us as early as possible if your circumstances change.
Customer Care
Delivery, Payment & After-Sales Support
Delivery Service
We deliver to Griffith and surrounding areas across the Western Riverina. Delivery includes transport and placement in your room of choice. Old mattress removal is available on request.
Payment & Deposit
A 30% deposit secures your order. Balance is due before delivery. We accept cash, credit card, EFTPOS, and Afterpay. NDIS participants can arrange direct invoicing through their plan manager.
Click & Collect
Order online or over the phone and collect from our showroom at 35 Altin Street, Griffith. Many boxed mattresses and accessories are available for same-day collection.
On Delivery Day
Our delivery team will call ahead to confirm timing. Please ensure clear access to the bedroom. We will set up the new product and can remove packaging. Inspect your delivery on arrival and note any concerns with the driver.
Damaged or Faulty Items
If your product arrives damaged or develops a fault, contact us within 48 hours. Take photos and call 02 6964 1009 or email orders@caesars.net.au. We will arrange inspection and replacement under the manufacturer warranty.
Change of Mind
Change of mind is generally not accepted on bedding for hygiene reasons. Selected premium mattresses may be covered by our 60-Night Peace of Mind Guarantee — ask at point of sale.