Every order is click and collect from our Griffith showroom. A 30% deposit secures your order. Call 02 6964 1009 to arrange pickup.
Click and Collect
Sleepdoctor Griffith is click and collect only. Once your order is ready, our team will contact you to arrange a pickup time at our showroom at 35 Altin Street, Griffith. Many boxed mattresses are ready for same-day collection, and our team is happy to help you load your vehicle.
Payment and Deposit
Step
Detail
Deposit
30% non-refundable deposit required when you place your order
Balance
Paid in full (cleared funds) before your order is ready for collection
Payment methods
Cash, direct deposit, or credit card
Telephone payments
Not accepted as final payment by telephone
Personal cheques
Must be submitted 5 or more business days before collection
On Collection Day
Bring your order confirmation or receipt when you collect your order
Bring a vehicle suitable for your purchase, along with any blankets, ropes, or straps you need to secure it
Call ahead if you would like our team to help you plan how larger items will fit in your vehicle
Our showroom is open Monday to Friday 9am to 5pm and Saturday 9am to 2pm
You accept full responsibility for goods once you have collected them from our showroom
Damaged or Faulty Items
If you notice any damage when you collect your order, let our team know before you leave the showroom. If you discover an issue after you get home, email photos of the damage along with your invoice to our team and we will arrange resolution as quickly as possible.
Important
We do not offer refunds if goods do not fit your space or if you change your mind after purchase. We strongly recommend measuring doorways, hallways, and your room before ordering. Our team is happy to assist with sizing, call 02 6964 1009.
Once your balance is paid and your order is ready, our team will call or email you to arrange a collection time. Many boxed mattresses are ready for same-day collection.
We don't offer delivery. Every order is click and collect from our showroom at 35 Altin Street, Griffith. Call 02 6964 1009 if you need help arranging pickup.
Bring your order confirmation or receipt, and a vehicle suitable for your purchase. Our team can advise on the best way to transport larger items when you arrange your collection time.
Customer Care
Delivery, Payment & After-Sales Support
Delivery Service
We deliver to Griffith and surrounding areas across the Western Riverina. Delivery includes transport and placement in your room of choice. Old mattress removal is available on request.
Payment & Deposit
A 30% deposit secures your order. Balance is due before delivery. We accept cash, credit card, EFTPOS, and Afterpay. NDIS participants can arrange direct invoicing through their plan manager.
Click & Collect
Order online or over the phone and collect from our showroom at 35 Altin Street, Griffith. Many boxed mattresses and accessories are available for same-day collection.
On Delivery Day
Our delivery team will call ahead to confirm timing. Please ensure clear access to the bedroom. We will set up the new product and can remove packaging. Inspect your delivery on arrival and note any concerns with the driver.
Damaged or Faulty Items
If your product arrives damaged or develops a fault, contact us within 48 hours. Take photos and call 02 6964 1009 or email orders@caesars.net.au. We will arrange inspection and replacement under the manufacturer warranty.
Change of Mind
Change of mind is generally not accepted on bedding for hygiene reasons. Selected premium mattresses may be covered by our 60-Night Peace of Mind Guarantee — ask at point of sale.
